Shipping policy

Shipping Policy.

A-MAX products are made to order. Your item is produced after you place your order rather than being pulled from pre-made inventory.

 

Production and Shipping.

Orders require production time before they are shipped. Production and delivery times can vary depending on the product, fulfillment location, destination, carrier and order volume.

Any delivery estimates shown at checkout are estimates and are not guaranteed delivery dates. 

 

Tracking.

Tracking information will be provided when available after your order ships. Please allow some time for the carriers tracking system to update.

 

Shipping Delays.

Carrier delays, weather, customs, holidays, and other circumstances outside our control can affect delivery times. 

If your order is significantly delayed or the tracking information has not updated for an extended period, contact us and we will help investigate.

 

Incorrect Shipping Addresses.

Customers are responsible for providing a complete and accurate shipping address at checkout. 

If you notice an address error, contact us as quickly as possible. Once an order has entered production or has shipped, we may not be able to change the address. 

Additional costs caused by an incorrect or incomplete address may be the customers responsibility where permitted by law. 

 

International Orders.

International orders may be subject to custom duties, taxes or import fees imposed by the destination country. These charges are separate from the product and shipping cost unless otherwise stated at checkout. 

 

Lost, Damaged or Incorrect Orders.

If your order arrives damaged, you receive the wrong product, or the package appears to be lost, contact us at allanmaxwellart@yahoo.com with your order number and any relevant photos or tracking information. 

We will review the issue and determine the appropriate replacement or refund. 

 

Questions.

For shipping questions, contact allanmaxwellart@yahoo.com